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Progressive | Plumbing, Heating & Air, Electrical

📍 110 Fortune Way, Raleigh, NC 27617 📞 (919) 325-0180 🌐 Website
4.6 (1796 reviews)
Open 24 hours
Plumber
Electrician
HVAC contractor

Review Summary

  • Positive: Excellent service from Justin (water line leak, shower leak), Danny & Alejandro (generator/split unit), Steven & Kyler (HVAC install), and overall positive experiences with knowledgeable and courteous technicians. Good communication, honest assessments, and quality work.
  • Mixed: One customer felt the toilet repair options were limited and overpriced, suggesting a handyman or DIY might have been better. Another customer felt the sheetrock cutting fee and hose prices were excessive.
  • Other: One customer appreciated the consultant Alejandro's knowledge and courteousness.
Progressive | Plumbing, Heating & Air, Electrical thumbnail

4.6

(1796 reviews)

5 ★87%
4 ★4%
3 ★1%
2 ★2%
1 ★6%

Jennifer House

Shane was very professional and nice. Service was quickly scheduled. For my particular small toilet issue I would have been better off hiring a handyman or (as I most likely will do) further youtube video watching. The only services I was offered was a complete reset of the toilet or a new toilet replacement. I understand the toilet is old but wish he could have just replaced the two parts currently not working to get us through a couple more years. Perhaps better trouble shooting during scheduling could have prevented his long drive to my house and my $60

Jon Curme

Justin did an absolutely fantastic job. Arrived quickly the next morning after I discovered a leak in my main water line, gave me honest assessments of how much work would be involved in each step as the problem was assessed and identified. Once the problem location was identified as non repairable due it's location under a tree (why it was there only the builders know) and provided me quick service to get water flow back inside for the short term with a medium term plan of how to replace the line. 5/5, will definitely call again for any future plumbing problems and concerns.

Roy Barrington

I was totally impressed with both Danny, and Alejandro!!! They both worked we me on deciding the perfect place for our generator and our split unit for the garage! I’ve used Progressive in the past and the company has always provided me with very intelligent technicians and a top quality job!

Beth Miller

I have used them many times over the years and their team never disappoints. In this instance, we had a water heater issue. He recommended a few options and very patiently explained the difference between them. He ended up recommending the least expensive option because he knew what it was I was looking to accomplish. Super honest and reliable.

Anna Johnson

We had a shower leak on a Saturday, and Justin was amazing with quickly knowing what needed to be done and talking us through every step of the way. Highlights for me were: knowledge, customer service, communication, and skill. He had to cut a hole in the back of our closet to access the shower, but rather than leaving a hole, he covered it with a removable cover so if access is ever needed again, it will be easy. We were grateful for the process from start to finish and HIGHLY recommend Justin and Progressive Plumbing!

Ross Neuberth

Steven and Kyler came out today and replaced my entire HVAC system in a day. They were professional, quick and the work was well done. I would definitely recommend to anyone looking for assistance or a new install.

Kerry McCain

Had to have a washer box valve installation and 2 washer hoses replaced. The plumber was knowledgeable and courteous. I did agree to the price/estimate I was given and paid for the service. I may not have been listening, but I think it is excessive to pay a fee for cutting into sheet rock - which took about a minute or less to do and my husband will have to patch that up and the price of the water hoses, after researching, was very much overpriced. Although I am happy with the service, I will most likely not use Progressive again as this was an expensive service.

John Shinal

Our meeting with the consultant was excellent. Alejandro is extremely knowledgeable and courteous. It was a pleasure discussing our needs and options with him. We feel confident that the quotes are objective and well specified.